Frequently Asked Questions and Answers

FAQ

Business Class Email
Q. How will purchasing Email Hosting help me?

By purchasing an Email Hosting package you can use your own Domain Name as part of your email address eg: yourname@yourdomainname.com. This adds an additional level of professionalism in your day to day email communication.


Q. Which Email Clients can I use?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails


Q. How do I use my Webmail Interface?

To access your Webmail Interface, you can use the following URL: http://webmail.yourdomainname.com. Once on the login page, you would need to login with your email address and the corresponding password.


Q. Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.


Q. What is the space provided per Email Account?

Each email account comes with 2GB space and you can create Unlimited Email Accounts through the Email Hosting package.


Q. What ports do I need to use for Email Hosting?

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.


Q. Can I create mailing lists?

Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase

Q. What is your SPAM policy?

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.


Q. Can I use Auto Responders?

Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

Enterprise Email
Q. How will purchasing Enterprise Email benefit me?

By purchasing an Enterprise Email package you take advantage of our advanced email technology, to give you the least latency and industry best uptime, scalability and reliability. An email service being served out of the cloud also means no IT hardware, software, bandwidth or people costs, and a simple pay-as-you-grow model.


Q. What typical features does an Enterprise Email provide over Personal Email?

Enterprise Email supports a number of features that aren't available in Personal email. Shared calendaring, global contacts, shared document management, shared task management, push synchronization for mobile devices, MS Outlook & Mac OSX.


Q. Which Email Clients and protocols are supported?

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails. The enterprise email product supports the POP, IMAP and MAPI protocols.


Q. How do I use my Webmail Interface?

To access your Webmail Interface, you can use the following URL: http://webmail.yourdomainname.com. Once on the login page, you would need to login with your email address and the corresponding password.


Q. Which mobile phones can I access my mail from?

Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry.


Q. What is the space provided per Email Account?

Each email account comes with 25 GB space dedicated to email space and 5 GB space dedicated to file storage. Thus, each email account will avail of 30 GB per account of storage.


Q. What ports do I need to use for Email Hosting?

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 587 for sending mails.


Q. Can I create mailing lists?

Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledgebase

Q. What is your SPAM policy?

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists", purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.


Q. Can I use Auto Responders?

Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following KnowledgeBase article.

Web Hosting
Web hosting is about renting space and bandwidth through a service provider so that your website may be published online.
What is Virtual Hosting?
Virtual hosting is better known as shared hosting and indicates that your website is located on some server, and that this server hosts multiple sites. You are virtually sharing the space for your site instead of having it hosted exclusively on a specific server. Generally, most websites opt for Virtual hosting instead of the resource-rich dedicated servers. It also comes as a reliable & cheaper solution.
What is a Domain Name?
A domain name is a word along with a TLD that uniquely identifies your website.
What is the difference between Windows hosting and Linux hosting?
The difference is based on the type of operating system you are using for your operation. In case you need to support Microsoft products such as MS Access, ASP, or VBScript, then Windows hosting would be the right option. Additionally, if you are comfortable with IIS and don't have time to understand the functioning of Linux system, Windows hosting would again be the right choice. However, it is important to know that just because you use Windows at home does not imply you need Windows hosting. Still the communication is possible with a UNIX server.
Also, Linux being free, is much more common with web hosts along with its superior Linux hosting is usually cheaper than Windows and yet an excellent product.

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